Hi,
I recently purchased a FTTB plan with modem and phone line for WFH. Afterwards I received a text from a number who stated they were my assigned TPG contractor. When I asked about doing the installation process outside of my 9-5 full-time hours they flatly refused , and when I asked about the possibility of changing to a different contractor they became aggressive and told me they were THE most flexible contractor in Melbourne and I would find no luck elsewhere. The whole process was deeply unprofessional. I relayed this to the TPG team, who attempted to resolve it by calling my incessantly throughout the workday and after many calls accidentally offered me a Saturday booking. I an now cancelling my service and would like a full refund of my first month charges, installation fee, and modem delivery fee as I haven’t used the services I paid for at all. And I’d like an apology from TPG.
