Hi @Anonymous, we apologise for what happened and we are sorry to know that you're considering cancelling the service. We take a genuine interest to all our customer feedback and we'll pass this on internally.
Please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.
To send a PM, please refer to this link: How do I private message (PM) in the community
Our apologies for the experience, I have escalated your concerns to provisioning team's management so they can address what you have raised and help improve our service. I have asked them to contact you directly to assist, I have also requested they reach you outside office hours.