NBN - Phone not receiving calls

[kon513]

Following a successful installation and configuration of NBN FTTC (more than 1 week ago) all works well except that the previous Telstra land line is not recieving calls.

[KarlB]

Hi kon513,

For customers experiencing any issues with their NBN phone service, we recommend to have a read through following articles this can help guide you through the setup.

Please be aware that your phone handset will plug directly into the phone 1 port on the back of your modem. Not your old Telstra sockets.

• Troubleshooting Problems with TPG Home Phone Calls
• Troubleshooting No Dial Tone - TPG Home Phone/Voice Service

Thanks,

Karl

[kon513]

Hi can you kindly check if porting of my number has been processed?

[kon513]

and yes my phone is connected directly to phone1 port to the modem.

[david64 · Accepted solution]

Porting by Telstra is delayed. This was posted on Monday.

IMPORTANT ANNOUNCEMENT: Delay porting your home phone number to TPG (due to Telstra COVID-19 impact)