NBN - Phone not receiving calls

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kon513
Level 2

Following a successful installation and configuration of NBN FTTC (more than 1 week ago) all works well except that the previous Telstra land line is not recieving calls.

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david64
Level 11
4 REPLIES 4
KarlB
Moderator

Hi kon513,

 

For customers experiencing any issues with their NBN phone service, we recommend to have a read through following articles this can help guide you through the setup.

 

Please be aware that your phone handset will plug directly into the phone 1 port on the back of your modem. Not your old Telstra sockets.

 

Thanks,

Karl

kon513
Level 2

Hi can you kindly check if porting of my number has been processed?

kon513
Level 2

and yes my phone is connected directly to phone1 port to the modem.

david64
Level 11