I definitely understand your frustration.
Ill answer your questions and work on this myself to get it resolved.
1. What is the meaning of port is not available.
Answer: In the MDF of the apartment block there is TPG infrastructure. On that infrastructure the Port's have been all been used
2. How long will it take to find a port.
Answer: I have contacted our FTTB wholesaler to get an update of a possible upgrade. I will have an answer by the end of today.
Ill reply with an update here.
I have talked to our FTTB wholesale manager, he has already gone to the building manager of your building to upgrade the TPG infrastructure to have more ports.
When they recently assesed the building to be upgraded for more ports, it was found that the communications room in your building could not support more ports to be added.
There are heat issues in that communications room which does not allow us to add more ports as it may affect existing customers.
At this time no upgrade can happen to give you a port.
We may be able to offer you an alternative service depending on availability in your building.
Thanks for your information.
I have discussed this issue with my building manager, and they are looking for ways on how they can get air conditioning into the MDF room/ find more room for the port but before they proceed with this, they have some questions that they would like to discuss with you.
They are happy to give you a call to discuss. Can you please let me know what is your best contact no. so that I can forward it to my building manager.
Thanks in advance. You can private msg. me.
Thank you for getting back to us, Are you able to shoot me a private message of your Building manager contact details and we will pass it on to our FTTB wholesale manager to discuss this further.
There is no one contact my building manager regarding to the issue. Can you please send me FTTB person's direct contact via private message. Thank you!!
We need the problem solve asap.