New fttp will not connect

[Peterbagust]

Hi
My new FFTP wil not connect. Have waited more than half a hour for the modem to configure but will not connect. Have restarted it also still no connection

[david64]

Hi @Peterbagust . Have you received notification that the FTTP connection is ready to go?

What is the state of the lights on the FTTP NBN box?

If you have converted from FTTN to FTTP, login to router admin and check that VLAN ID is disabled.

If you are a new user, the settings are PPPoE, username and password. (The auto-config server might not have your details.)

[Peterbagust]

Yep all ready to go. I cannot find the VLAN ID in the router

[david64]

@Peterba. What model wifi router do you have?

On the NBN box, are rhe power, oprical and Alalarm lights green?

[Aubrey]

Hi @Peterbagust, how is your internet looking today? If you still need help, send us a PM and we'll take a closer look into this. 

[Peterbagust]

All sorted. Thanks for the replies everyone.

[Aubrey]

@Peterbagust Glad to hear that you're back on track!