No FTTB Connection

[woolaitak]

Hi, the technician came this afternoon for installation the FTTB, and he said it take 3hrs to be connected but now almost 6hrs and still no connection and I can’t connect back to my NBN. I really need the internet on ASAP. Also, my friend had a very bad experience with the FTTB connection with TPG, he been waiting for connection from April until now, 5 months now.

[BasilDV]

Hi @woolaitak 

Welcome to TPG Community!

We were able to locate your account using your community details and understand that you were able to speak with one of our support team.

You were advised that an NTU is needed in order for the service to work. Our Provisioning team has made a request to ship a new NTU for you.

Further updates will be given by your case manager.

Let us know should you require further assistance.

Regards,

BasilDV