I recently experienced the issue below:
Your newly installed broadband equipment is waiting to be automatically. And thus, we don't have any internet connection. Try to contact technical support via but no responses. Can anyone help me with this issue? Thanks in advance.
Welcome to the Community!
Your modem appears to be using factory settings, hence, why you're getting that message. We ran a test as well which confirmed it. The modem needs to be configured for the service to work.
If you're using a TP-Link VR1600v model, you can follow the article on how to configure your modem.
Go straight to the section "For NBN FTTN & NBN FTTB"
Let us know how it goes.
We haven't received a response from you yet. Based on our recent test results, your modem is still not configured. I took the liberty to schedule a call back from our Technical Team to assist you further. Please expect the call between 3-4PM NSW today.
We understand that our Tech team has been in touch and guided you on how to configure the modem.
We can detect that the modem has the internet connection and working within specification.
Should you require further assistance, please let us know.