No internet connection

[Fionasanders110]

I received confirmation that FTTB service is now active 90 mins ago but internet light is still not showing on modem.   Laptop recognises and connects to modem but I can't access internet.

[RajenS]

HI @Fionasanders110 

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.

kind regards

[Fionasanders110]

Thanks for contacting me. Internet connection is working now.

[RajenS · Accepted solution]

Hi 

@Fionasanders110 

   we can see you are online now 

20min avg. speed: download 957Kbits/s, upload 955Kbits/s
Connected at: 2020-04-26 11:53:29
Connected for: 23h 44m  

Thanks 

Rajen

[neetalsavant]

HI 

I have exactly the same issue, Can someone please help me?

Best

neetal

[RajenS]

Hi @neetalsavant 

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.

kind regards

[RajenS]

Hi @neetalsavant 

  Looking at your account now 

Thanks 

Rajen 

[RajenS]

Hi @neetalsavant 

A team member will call you within 24 hours to solve your issue.
Thanks
Rajen

[laxmanreddy1985]

I have the same issue, can you please resolve the problem.

Thank you

[RajenS]

HI @laxmanreddy1985 

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.

kind regards