No internet connection

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Fionasanders110
Level 2

I received confirmation that FTTB service is now active 90 mins ago but internet light is still not showing on modem.   Laptop recognises and connects to modem but I can't access internet.

1 ACCEPTED SOLUTION

Accepted Solutions
RajenS
Moderator

Hi 

@Fionasanders110 

   we can see you are online now 

 

20min avg. speed: download 957Kbits/s, upload 955Kbits/s
Connected at: 2020-04-26 11:53:29
Connected for: 23h 44m  

Thanks 

Rajen

View solution in original post

9 REPLIES 9
RajenS
Moderator

HI @Fionasanders110 

 

              

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.

kind regards

Fionasanders110
Level 2

Thanks for contacting me. Internet connection is working now.

RajenS
Moderator

Hi 

@Fionasanders110 

   we can see you are online now 

 

20min avg. speed: download 957Kbits/s, upload 955Kbits/s
Connected at: 2020-04-26 11:53:29
Connected for: 23h 44m  

Thanks 

Rajen

View solution in original post

neetalsavant
Level 2

HI 

I have exactly the same issue, Can someone please help me?

 

Best

neetal

RajenS
Moderator

Hi @neetalsavant 

 

      


Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.

kind regards

RajenS
Moderator

Hi @neetalsavant 

 

  Looking at your account now 

Thanks 

Rajen 

RajenS
Moderator

Hi @neetalsavant 

 

A team member will call you within 24 hours to solve your issue.
Thanks
Rajen

laxmanreddy1985
Level 2
I have the same issue, can you please resolve the problem.

Thank you
RajenS
Moderator

HI @laxmanreddy1985 

      

                 

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.

kind regards