No internet light or internet

[softgrow]

Hi Asking for a friend who is an Internode customer using the TPG Fibre to the Building product,

Its been running well but the internet disappeared two weeks ago. Got a new modem sent out, but just the same and days keep passing with no relief in sight. The DSL light works and looking in the system log of the modem I see (read bottom to top) repeated again and again:

4	2016-01-01 10:34:06	PPP	Error	ppp1
5	2016-01-01 10:34:06	PPP	Error	ppp1 Timeout waiting for PADO packets
6	2016-01-01 10:33:46	PPP	Information	ppp1 sent [PADI Host-Uniq(0x00004061)]
7	2016-01-01 10:33:36	PPP	Information	ppp1 sent [PADI Host-Uniq(0x00004061)]
8	2016-01-01 10:33:31	PPP	Information	ppp1 sent [PADI Host-Uniq(0x00004061)]

This looks to me as if the port in the basement is misconfigured and not responding at all when trying to setup a PPPOE connection. Get the same result with the default tpg_acs (or similar) as well as username@internode.on.net/password for authentication.

There seems to be (not suprisiningly) a lot of expertise in this forum and TPG generally about this product. I'm dealing with Internode on a daily basis, but not really getting anywhere....

Help!

[BasilDV]

Hi @softgrow

Though Internode and TPG are under one umbrella, we still operate independently of each other.

For quickest resolution to your matter, please contact Internode at https://www.facebook.com/internode or https://www.internode.on.net/contact/phone_numbers Support Line: 13 66 33.

Thank you!

BasilDV

[fthurn]

I'm having exactly the same problem with the TPG FTTB. Thank you for the idea to look at the logs. Mine is riddled with errors.