Hi Asking for a friend who is an Internode customer using the TPG Fibre to the Building product,
Its been running well but the internet disappeared two weeks ago. Got a new modem sent out, but just the same and days keep passing with no relief in sight. The DSL light works and looking in the system log of the modem I see (read bottom to top) repeated again and again:
|5||2016-01-01 10:34:06||PPP||Error||ppp1 Timeout waiting for PADO packets|
|6||2016-01-01 10:33:46||PPP||Information||ppp1 sent [PADI Host-Uniq(0x00004061)]|
|7||2016-01-01 10:33:36||PPP||Information||ppp1 sent [PADI Host-Uniq(0x00004061)]|
|8||2016-01-01 10:33:31||PPP||Information||ppp1 sent [PADI Host-Uniq(0x00004061)]|
This looks to me as if the port in the basement is misconfigured and not responding at all when trying to setup a PPPOE connection. Get the same result with the default tpg_acs (or similar) as well as firstname.lastname@example.org/password for authentication.
There seems to be (not suprisiningly) a lot of expertise in this forum and TPG generally about this product. I'm dealing with Internode on a daily basis, but not really getting anywhere....
Though Internode and TPG are under one umbrella, we still operate independently of each other.
For quickest resolution to your matter, please contact Internode at https://www.facebook.com/internode or https://www.internode.on.net/contact/phone_numbers Support Line: 13 66 33.