Welcome to TPG Community!
Regrettably, I wish I was the bearer of better news. Your application is one of the affected accounts of the on-going port allocation issue we are experiencing in some locations. The site/building has reached its full capacity of ports. Your FTTB order is being monitored by our service delivery team and once a port becomes available for you, you'll be updated by your case manager.
We apologise for the inconvenience.
Good day @namnguyen82,
We've checked this with our FTTB team and was informed that they are under negotiation with your building manager if when can we start upgrading the infrastructure in your building to provide more ports. Once we received the approval, the upgrade will start right away.
You may contact your building manager to provide more updates with the negotiation.