Slow Internet

[Rudianto]

Hi.. 

Just want to ask.. About our Internet since last Friday 

Was very slow Internet until now

Can you please check for me what is the problem? 

Thank you 

[BasilDV]

Hi @Rudianto 

Welcome to the Community!

We were able to locate your account using your community details and tested the copper line.

There's a fault within the copper line, which may have caused the issue with your service.

We've escalated the case to our Engineering team for further investigation and updates via SMS or phone call will be given within 24 to 48 hours.

BasilDV