Hi @RR2021,
I've managed to locate your account and noticed that you are currently subscribed to the NBN12 plan.
The Fast (nbn50) Plan, which has a typical evening speed pg 50.0Mbps is ideal for streaming multiple HD videos and for heavy users.
You may check out our NBN plans here for more info: NBN plans
If you wish to proceed with the Plan Change, you may do so by logging in to your TPG My Account
Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support
Cheers!
Ahra_G
