Hi,
I have a unique problem - early this week after checking my address is eligable for NBN package with TPG, I subscribed and charged with first payment, received email that my port has been activated, all should be ok. I have NBN box in my apartment unit - Optical light is on, everything looks ok.
I received the modem, and plugged into UNI-D port 2 as stated in the email, and nothing happened. Then it dawned to me that TPG probably are not aware that my apartment has weird addressing system for the units.
We have 2 towers, East and West, we can have the same unit number, between East and West tower - example there will be 2 units of apartment number 999, with same building name, same street address, the only differentiator is one is 999E, another is 999W. I'm on 999W.
I rang customer service, stating that TPG probably activated 999E unit, instead of mine - hence probably why I was assigned UNI-D port 2 instead of 1 (just speculating, but I suspect it's the case) I have also communicated my NBN box serial number to the CS rep - and she confirmed they had different serial number - most probably NBN box that belongs to unit 999E.
CS rep mentioned someone from installation team will reach out to me in 24 hours - but it's been ~32 hours and nobody reached out to me yet.
I hope this is a simple fix from TPG - as I already have the NBN box with Optical light working, so hopefully this is just a matter of activating the right NBN box.
Appreciate if someone could keep me updated on the status of my issue? Happy to share my username/details on PM to the right person!
Thank you!
