Disconnect or transfer

[raygal]

Hi

I already asked about this long time ago

but have not got any solution about this

I m using TPG internet on 2 units

but one unit is going to be finished rent so I wish to disconnect one unit and keep the one only which i got contract 1.5 year

where can i speak to about this?

THanks

[BasilDV]

Hi @raygal 

Thanks for raising this with us.

Please send me a PM with the TPG username or customer ID number of the unit that you need to terminate along with your preferred time and best number to be contacted tomorrow.

How do I private message (PM) in the community

BasilDV

[raygal]

Hello I dont remember customer number cant find now

2 of them

I got 1.5 year contract with 3604 unit
and got take over 3905 unit.
Can you please call me XXXXXXXXXX this Saturday ?? Between 9am  ~ 11am 
I am okay

but tomorrow I am working

[BasilDV]

Hi @raygal 

I've responded to the other post.

The call request has been arranged as requested.

Let me know if you need further assistance.

BasilDV

[Greenholt]

---

@BasilDV wrote:

Hi @raygal 

Thanks for raising this with us.

Please send me a PM with the TPG username or customer ID number of the unit that you need to terminate along with your preferred time and best number to be contacted tomorrow.

How do I private message (PM) in the community

BasilDV

---

I'll be sure to keep an eye on this thread. Looking for the same issue. Bumped into your thread. Thanks for creating it. Looking forward for solution.

[Anonymous]

Hi @Greenholt,

The concern was endorsed to our Account Specialists Team to discuss the procedure of the cancellation of the account. If you also wish to cancel the service or one of your existing service, shoot me a private message with your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time.

How do I private message (PM) in the community

@BasilDV wrote:

Hi @raygal 

Thanks for raising this with us.

Please send me a PM with the TPG username or customer ID number of the unit that you need to terminate along with your preferred time and best number to be contacted tomorrow.

How do I private message (PM) in the community

BasilDV

I'll be sure to keep an eye on this thread. Looking for the same issue. Bumped into your thread. Thanks for creating it. Looking forward for solution.