Welcome to the community and thanks for raising this to us.
Please post the screenshot of the speed test result on this thread if available and send me a Private Message with your account details (Customer ID/Mobile number) also the service address on file.
How do I private message (PM) in the community
The internet is very slow and kept dropping out every 5 minutes. It became worst now, I am working from home, now couldn't do anything, tried to ring the help desk but it did not pick up. WHAT CAN I DO, PLEASE HELP.