A NBN guy came to setup my connection on 29/05/2020 (Fri) at 2:00PM. The connection was active until 4:00PM, only 2 hours. With reference to TPG NBN setup video, I reconnected devices and cables but could only get back the connection for a few minutes. The connection is still down.
On 30/05/2020 (Sat), TPG staff messaged me that the issue was raised to NBN.
Another NBN guy came on 01/06/2020 (Mon) at 8:00AM and reconnected everything from the pit outside to all devices inside. He also replaced the NBN Device. After he left, the connection survived for 20 minutes only.
I logged into TPG Modem Admin page and found that all network settings are 0.0.0.0 I reset the modem to factory settings, and disconnected all devices and cables for 30 minutes. The connection was back and can be proved at the modem admin page that some real IPs were loaded there. However, the connection last for 1 hour only.
Just received a sms message from TPG that the issue has been raised to NBN again.
NBN will come the third time. May I know why your engineers think it is still NBN issue?
Please share the reasons behind so that the TPG Community will know better.
Back to my case, how long should I wait for a resolution? May I have a concrete remedial plan from TPG? Thanks