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Hi @tengkusyaaree,
For connection issues, we recommend the best thing to do first is to check if there's an outage.
Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage.
Should you still require assistance, let us have your Customer ID or username via private message so we can have our Tech team to assist you further.
Thanks!
Ahra_G
My internet not working after heavy rain and lightning yesterday in St Lucia.Our modem and router also not working as usual.