Internet Not Working

[tengkusyaaree]

My internet not working after heavy rain and lightning yesterday in St Lucia.Our modem and router also not working as usual.

[TLD]

Do you have internet back yet after Tuesdays storm?

[Ahra_G]

Hi @tengkusyaaree,

For connection issues, we recommend the best thing to do first is to check if there's an outage.

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage.

Should you still require assistance, let us have your Customer ID or username via private message so we can have our Tech team to assist you further. 

Thanks! 

Ahra_G

My internet not working after heavy rain and lightning yesterday in St Lucia.Our modem and router also not working as usual.

[tengkusyaaree]

still no connection till now. I think the NCD box was no working after the lighting on that night.

[tengkusyaaree]

Hi Ahra_G,
Already check and no outage detected. I think NCD box not working. Have try to plug in other location but still not working