TPG Community

Get online support

Internet not Working FTTB

SOLVED Go to solution
year3
Level 2
Restarted everything, etc. Still nothing.
Please confirm if service is down. Meadowbank, NSW
1 ACCEPTED SOLUTION

Accepted Solutions
luisc
Moderator

Hi,

 

My records shows your service is up at good sync rate.

If you still cannot access to internet,

If you can factory default the modem (pressing the pinhole for 10 sec (back of device).

 

Thanks

View solution in original post

4 REPLIES 4
luisc
Moderator

Hi

 

Can you PM your usermane and CID?

CID is located on the invoice

 

Thanks

luisc
Moderator

Hi,

 

My records shows your service is up at good sync rate.

If you still cannot access to internet,

If you can factory default the modem (pressing the pinhole for 10 sec (back of device).

 

Thanks

luisc
Moderator

Please follow this step then

 

https://www.tpg.com.au/helpdesk/pppoe/Huawei_HG659_WIN10.pdf

 

Thanks

year3
Level 2
All good now.

Thanks