Internet not Working FTTB

[year3]

Restarted everything, etc. Still nothing.
Please confirm if service is down. Meadowbank, NSW

[luisc]

Hi

Can you PM your usermane and CID?

CID is located on the invoice

Thanks

[luisc · Accepted solution]

Hi,

My records shows your service is up at good sync rate.

If you still cannot access to internet,

If you can factory default the modem (pressing the pinhole for 10 sec (back of device).

Thanks

[luisc]

Please follow this step then

https://www.tpg.com.au/helpdesk/pppoe/Huawei_HG659_WIN10.pdf

Thanks

[year3]

All good now.

Thanks