Internet not Working NBN

[RajenS]

Hi @Allens 

Please check your PM for the Ticket number, 

I escalated to engineering Team, and A team member will get back to you soon, 

Thanks 

Rajen 

[Blakesar]

Hi,

I’m having the same issue, NBN recently installed was working fine, and suddenly stopped working this morning, have reset the modem with no success.

Please help, working from home with no internet is really hard!!!

Sarah

[RajenS]

Hi @Blakesar 

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.

kind regards

[RajenS]

Hi @Blakesar 

           We are checking your line now 

Thanks 

Rajen 

[RajenS]

Hi @Blakesar 

       Can you please PM your best contact number to call?

Thanks 

Rajen 

[Blakesar]

Hi is there any update on it? I’ve sent you my number.
Thanks
Sarah

[RajenS]

Hi @Blakesar 

          Our troubleshooting failed,

only one socket in the house, 

we tried different phone cables,  from the socket to modem, and did a power reset. still no joy.

line test showing possible cable damage around 233m, 

a team member call you shortly, to confirm NBN tech visit schedule, 

please check your PM for the ticket number 

Thanks 

Rajen 

[Allens]

The nbn technician has not turned up and have not received any communication from them. The number they used to arrange the apt is turned off and the website says I need to contact you. I’ve tried emailing, messaging and ringing you guys but no response either. What’s going on? I understand you want to keep costs low but support should still be better than this.

[RajenS]

Hi @Allens 

   looking at you account now 

Thanks 

Rajen 

[RajenS · Accepted solution]

Hi @Allens 

      NBN tech solved your issue at Pitt. 

 and with our small reset, I can see you are online now 

CallerID: AV**************
Connected at: 2020-04-30 11:33:50
Connected for: 1

Thanks 

Rajen