Internet not Working NBN

[AdamMalone]

Im also having the same problem, no light above “internet”. No nbn outage in my area, and am in the middle of work so need it reset ASAP please

[Rexlin123]

I have the same problem.
My customer id is 5280699.
Please help as I need internet for work.

[RajenS]

Hi @AdamMalone 

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.

kind regards

[RajenS]

Hi @Rexlin123 

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.

kind regards

[philippearson9]

My internet is still not working. My phone says connected with no internet

[Anonymous]

Hi @philippearson9, 

Welcome to TPG Community! 

We're sorry to hear that you are having a connection issue. We've escalated your connection issue to our engineering team for further investigation. You'll be contacted via call/sms for any pertinent updates. Your ticket reference number is #10573397.

Our sincerest apologies for the inconvenience. If you require further assistance, do not hesitate to let us know.

Regards, 

Angeli

[tkrgudy1]

Went down today 11 am Oct 9 21 and still down

[BasilDV]

Hi @tkrgudy1

We checked the account and learned that there was an NBN network issue that affected your service.

This has been resolved by the NBN field technicians and the service is now working within specification.

Let us know if you need further assistance.

BasilDV