Welcome to TPG Community!
We're sorry to hear that you are having a connection issue. We've escalated your connection issue to our engineering team for further investigation. You'll be contacted via call/sms for any pertinent updates. Your ticket reference number is #10573397.
Our sincerest apologies for the inconvenience. If you require further assistance, do not hesitate to let us know.
We checked the account and learned that there was an NBN network issue that affected your service.
This has been resolved by the NBN field technicians and the service is now working within specification.
Let us know if you need further assistance.