Internet not working

[RajenS]

Hi @Jorgeluis10 

    NBN removed that box details from the system now, that's why it is not working, 

you may need to wait for new box installation,

or please send me The photo of NBN box serail numbers and MAC address,

I will ask NBN to reactivate, 

Thanks 

Rajen 

[Jorgeluis10]

Could you please call me back?

[Jorgeluis10]

All the light on nbn box are solid green

[Jorgeluis10]

Did you get it?

[Jorgeluis10]

Hey mate,
Good news for me please

[RajenS · Accepted solution]

Hi @Jorgeluis10 

 Congratulations, you are now connected to TPG fast NBN  

CallerID: AVC40*******
20min avg. speed: download 0Kbits/s, upload 13Kbits/s
Connected at: 2020-05-09 18:21:06
Connected for: 1h

[Kimbo1960]

Username Kimbo1960
0429449731

[reginaldpeni]

My internet not working for 5 months i have made contact many times.i have ask for a disconnect 3 weeks ago no body contact me Why.you take my monthly money from my account Why.please help me

[Riezl]

We sincerely apologise for the inconvenience this has caused caused you, @reginaldpeni.

We can see that your concern has been escalated to our Complaints Resolution Team.

We have made a follow up and we have advised the Complaints Resolution Case Manager to contact you as soon as possible.