We tried to use your given details to pull up the account but it shows no matching records found, also Customer ID consist of 7 Digits. We'd like to confirm if you're with TPG Mobile Singapore if so, you have reached the support for TPG Australian consumers. TPG Australia & TPG Singapore are 2 separate entities, kindly send an email to Singapore Mobile Team at firstname.lastname@example.org or visit their Facebook Page at https://www.facebook.com/TPG-Singapore-785533401811953 so they can further assist you with your concern.
Welcome to the Community!
For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.
Check our Service Status page for any known outages - Service Status
If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage: NBN Network Status
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link:
Otherwise, please send us your Customer ID or username via private message so we can assist you accordingly.