cannot make calls

[suanwolee]

Hello team,

I switched from Optus to TPG and received the activation confirmation email on 23rd November.

I can connect to the Internet and send/receive text messages but cannot make calls (both dial-in and dial-out). Please help me to fix the problem. 

Thank you.

[BasilDV]

Hi @suanwolee 

Welcome to the Community!

We were able to locate your account using your community details and understand that you've raised this with our Mobile team yesterday. The case was tagged as resolved today.

Please turn off and on your phone to refresh it. Also, try some troubleshooting here.

If the service is still not working, please let us know.

BasilDV

[suanwolee]

Hello team,

My mobile was working yesterday afternoon for a short period of time but it is not working again.

Still cannot make calls. I can send a message but cannot receive a message.

Please take a look at this issue and advice me.

Thank you. 

[Riezl]

Hi @dazkl, please send us a private message with your TPG customer ID, Mobile Service Number (MSN) and complete address so we can pull up the account and help with your concern. To send a PM, please refer to this link: How do I private message (PM) in the community