My internet is working but my landline is completely dead

[pamelashield]

My internet is okay but my landline has no dial tone.  I have unplugged and plugged back in but with no diference.

[Ahra_G]

Hi @pamelashield, 

We recommend checking out the articles below to help with the issue: 

• Troubleshooting No Dial Tone - TPG Home Phone/Voice Service
• Troubleshooting Problems with TPG Home Phone Calls

If the above steps did not work, please confirm the TPG homephone number or your username/Customer ID via private message in order for us to assist you further. 

Thanks! 

Ahra_G

[BrandonB]

Either the modem has a problem or there is an internal network error. Try powering off the modem to see if a cold reboot will clear the problem. If that doesn't work, your service provider needs to fix whatever is wrong.

Quest Diagnostics Patient Portal

[Daisy_Dhen]

Welcome to TPG Community @BrandonB!

Shoot us a PM with your TPG username together with the land line number and we'll check on this. 

How do I private message (PM) in the community
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45

Regards, 

Daisy_Dhen