NBN Internet not working and landline

[saabian1]

My internet was working perfectly fine then just stopped working out of nowhere for 3 days. My account is up to date and there are no issues with NBN in my area. I have checked every cable and restarted the devices ie: Modem and NBN BOX. Can someone please get back to me it has been 3 days I m using data on my mobile. My landline also stopped working since I switched to NBN. Both my partner and I need the internet to work from home! Please help.

[BasilDV · Accepted solution]

Hi @saabian1 

Welcome to the Community!

We were able to locate your account using your community details and understand that you've been in touch with our Tech team.

The case was raised to our Engineers for further investigation and an NBN technician was booked to check your service.

Further updates will be given via SMS or phone call as soon as it becomes available.

BasilDV

[0468740026]

Home internet not working

[Riezl]

Hi @0468740026,

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: 

• Wi-Fi troubleshooting steps - No Internet/Connection 

If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further assist you.

To send a PM, please refer to this link: How do I private message (PM) in the community