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NBN Internet not working and landline

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saabian1
Level 2
My internet was working perfectly fine then just stopped working out of nowhere for 3 days. My account is up to date and there are no issues with NBN in my area. I have checked every cable and restarted the devices ie: Modem and NBN BOX. Can someone please get back to me it has been 3 days I m using data on my mobile. My landline also stopped working since I switched to NBN. Both my partner and I need the internet to work from home! Please help.
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Accepted Solutions
BasilDV
Moderator

Hi @saabian1 

 

Welcome to the Community!

 

We were able to locate your account using your community details and understand that you've been in touch with our Tech team.

The case was raised to our Engineers for further investigation and an NBN technician was booked to check your service.

Further updates will be given via SMS or phone call as soon as it becomes available.

 

BasilDV

View solution in original post

1 REPLY 1
BasilDV
Moderator

Hi @saabian1 

 

Welcome to the Community!

 

We were able to locate your account using your community details and understand that you've been in touch with our Tech team.

The case was raised to our Engineers for further investigation and an NBN technician was booked to check your service.

Further updates will be given via SMS or phone call as soon as it becomes available.

 

BasilDV

View solution in original post