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NBN not working

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Level 1c
My internet light is not turning on. LAN is not lighting up on NCD. I have already changed the phone socket as well. Please help.
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Moderator

HI @Pravin 

       received your PM, port reset done, 

I can see you are online now 

Thanks 

 

CallerID: AVC000***********
20min avg. speed: download 1Kbits/s, upload 1Kbits/s
Connected at: 2020-05-03 13:27:03
Connected for: 00h 3m 

View solution in original post

2 REPLIES 2
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Moderator

Hi @Pravin

 

The modem we provide is pre-configured and should work in a few minutes after setting it up. Though there are instances that it really takes a while to connect to our server, usually it should just be at least 30mins to an hour.

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages.

 

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

 

Cheers! 

Highlighted
Moderator

HI @Pravin 

       received your PM, port reset done, 

I can see you are online now 

Thanks 

 

CallerID: AVC000***********
20min avg. speed: download 1Kbits/s, upload 1Kbits/s
Connected at: 2020-05-03 13:27:03
Connected for: 00h 3m 

View solution in original post