New Customer

[shirleenstewart]

As a new TPG Customer, I am NOT impressed!

I have paid for a service I am not receiving and am STUPIDLY locked into a 6 month contract

I moved house (renting) ..
I was sent a modem and was told:

“Ma’am there should be a connection box at the premises”

well, there IS’NT one!
I called TPG, I have since received a connection box
I plugged everything in & powered everything on and I HAVE NO INTERNET

I have called TPG again & lodged a fault ..
the fault has been flagged “RESOLVED” yet I HAVE NO INTERNET!!

I’d love to call Telstra and BEG them to take me back

Disappointed & Frustrated!!

[BasilDV]

Hi @shirleenstewart

Welcome to the Community!

We were able to locate your account using your community details and tested the line, but was not able to detect any issues within the network.

The service has been installed based on the update from NBN Co.

Please make sure that the setup is correct. Refer to these links that will guide you:

• NBN Fibre to the Curb (FTTC) Setup Guide
• How to set up your TP-Link VR1600v modem

Let us know how it goes.

BasilDV