New connection no Internet

[Katie26]

Hi, my new modem connected this morning and after just over an hour there is still no internet connection. I need this urgently.

[alanguide]

Coud you post much more detail on how you know modem connected and yet no internet. What are you using: FTTN, FTTC, FTTP, NFC? How have you linked equipment?

[BasilDV]

Hi @Katie26 

Did you receive a notification that your service is active and ready to work?

If yes, then send us a private message with your account details and we'll check on what we need to perform to get you online.

BasilDV