No Internet

[morganwilcox]

I have plugged in my new modem and left it for over 4 hours now and the internet light still hasn’t come on.

[David_M]

Hi @morganwilcox 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @morganwilcox 

I checked the progress of your NBN-FTTN 50/20 installation, and it is not yet completed.

We are still waiting on NBN to complete it.

https://www.tpg.com.au/support/trackmyorder

Setup guides:

https://community.tpg.com.au/t5/Broadband-Internet/New-Connection-Setup-Help/m-p/24252#nbnfttn

Kind Regards,

David_M