No NBN internet connection this morning

[sarmstrong001]

Customer number 6617239.
No internet connection this morning (4/6/20). I have check the NBN Status website and it has no faults listed in our area. I have lodged a fault on my TPG app but is there any other assistance you can provide?

[johnp]

Hi

Let me look into this for you.

John

[johnp]

Hi

Are you able to tell me what Lights are on your NBN NTD.

Thanks

[johnp · Accepted solution]

Hi

Upon checking your service I can see you have a fault. I have logged a ticket for you and someone will call you to update.

John

[sarmstrong001]

Thanks for your help John.

It was caused by an NBN Network outage in my area.

Service resumed this afternoon. Thanks again.