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No NBN internet connection this morning

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sarmstrong001
Level 2
Customer number 6617239.
No internet connection this morning (4/6/20). I have check the NBN Status website and it has no faults listed in our area. I have lodged a fault on my TPG app but is there any other assistance you can provide?
1 ACCEPTED SOLUTION

Accepted Solutions
johnp
Moderator

Hi

Upon checking your service I can see you have a fault. I have logged a ticket for you and someone will call you to update.

 

John

View solution in original post

4 REPLIES 4
johnp
Moderator

Hi

 

Let me look into this for you.

 

John

johnp
Moderator

Hi

Are you able to tell me what Lights are on your NBN NTD.

 

Thanks

johnp
Moderator

Hi

Upon checking your service I can see you have a fault. I have logged a ticket for you and someone will call you to update.

 

John

sarmstrong001
Level 2

Thanks for your help John.

It was caused by an NBN Network outage in my area.

Service resumed this afternoon. Thanks again.