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No internet light

Level 2


All lights are solid green on the black NBN box. I have plugged in the modem, waited 30 minutes but still no internet light. I turned it off and on again waited 30 minutes, still no light.

I have logged into the modem settings and entered my details manually, still no internet light.

Can i please get this investigated ASAP?


Hi @mimmic25 


Welcome to the Community!


We were able to locate your account using your community details and can confirm that the NBN NTD box is online. However, the modem/router doesn't have any attempt to connect to the NBN server.


We've created an article that will show you the correct setup for the NBN HFC service. Kindly check if it's correct and if not, please try to reset the router to factory default and reconfigure it again.

Let us know how it goes.