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Slow speeds consistant for nearly 6 months now. Have tried all locations and restart etc.

Level 2

Hi @samanthaolson


We'd like to have a better understanding of the situation and see what we can do to improve your connection speed.


Shoot me a PM with your TPG username or customer ID number.



Level 3

If you're experiencing consistently slow internet speeds for almost 6 months and you've already tried troubleshooting by restarting your device and testing different locations, it could indicate a larger issue with your internet service provider (ISP). It's recommended to contact your ISP and report the issue to their support team. They may be able to identify any network or connection issues and offer a solution or provide further assistance.


Thanks, Wellcare Medicare

Level 2

If you have been experiencing slow internet speeds consistently for almost six months despite trying all locations and restarting your device, here are some steps you can take:

Contact your internet service provider (ISP) to report the issue and request assistance. They may be able to identify the root cause of the slow speeds and provide a solution.

Conduct a speed test using an online tool such as Ookla Speedtest or to determine your current internet speed. This information will be helpful when you contact your ISP.

Check for any software or browser updates on your device. Sometimes, outdated software can cause slow internet speeds.

Consider upgrading your internet plan to a higher speed tier, especially if you have multiple devices connected to your network or engage in data-heavy activities such as streaming or online gaming.

If you are using a wireless connection, try connecting directly to your modem or router with an Ethernet cable to see if that improves the speed.

Overall, it's best to contact your ISP for assistance and follow their recommendations to troubleshoot and resolve the slow internet speed issue. H‑E‑B Partner Services