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VOIP logs every 5 minutes

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Level 1c
Hi all,

I'm trying to troubleshoot connection dropouts on HFC NBN by monitoring the logs however VOIP related logs appear every 5 minutes and are polluting the log. The log cache is so small that I can only see the last 12 hours max altogether. Anyone else getting these? I'll paste a sample below. BTW I don't even have a home phone Smiley Happy

I'll appreciate any assistance.
Thanks

2019-12-14 18:02:16 [6] VoIP: Register to server address 172.26.0.17:5060
2019-12-14 18:08:11 [6] VoIP: Register to server address 172.26.0.17:5060
2019-12-14 18:14:06 [6] VoIP: Register to server address 172.26.0.17:5060
2019-12-14 18:20:01 [6] VoIP: Register to server address 172.26.0.17:5060
2019-12-14 18:20:01 [6] VoIP: Register to server address 172.26.0.17:5060
2019-12-14 18:25:56 [6] VoIP: Register to server address 172.26.0.17:5060
2019-12-14 18:31:51 [6] VoIP: Register to server address 172.26.0.17:5060
2019-12-14 18:37:46 [6] VoIP: Register to server address 172.26.0.17:5060
2019-12-14 18:43:41 [6] VoIP: Register to server address 172.26.0.17:5060
2019-12-14 18:49:36 [6] VoIP: Register to server address 172.26.0.17:5060
2019-12-14 18:49:36 [6] VoIP: Register to server address 172.26.0.17:5060
2019-12-14 18:55:31 [6] VoIP: Register to server address 172.26.0.17:5060
2019-12-14 19:01:26 [6] VoIP: Register to server address 172.26.0.17:5060
2019-12-14 19:07:21 [6] VoIP: Register to server address 172.26.0.17:5060
2019-12-14 19:13:16 [6] VoIP: Register to server address 172.26.0.17:5060

2019-12-14 19:13:18 [6] VoIP: can not find any account forthe incoming call
5 REPLIES 5
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Moderator

Hi @evolver,

 

Welcome to TPG Community!

 

We have located an account using your community details, but we'd like to make sure that we got the right one. Please PM us your TPG customer ID, username and complete address.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

 

 

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Moderator

Hi @evolver, thanks for providing the account details via PM. Please be advised that the VoIP related logs that appear every 5 minutes is a normal behaviour for NBN VoIP services. You can safely ignore the logs.

 

With regard to the connection drop outs issue, is this still happening? As our system shows that your connection is stable

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Level 1c

Thanks @Riezl,

I appreciate your response and confirmation about this "normal behaviour", however I'd appreciate if your engineers could give it some thought and understand how big of a problem this is. Because the NBN technicians have installed a wall socket and the HFC connection box at the most stupid place in our unit (corner of a bedroom), the router is unable to provide coverage for the whole place. I then bought a nice set of TP-LINK TL-PA8010P 1200 Mbps powerline adapters and moved the router to a central location. Everything works fine for 2-3 hours then there's an occasional drop out. When I check the logs at night time and check it once more in the moring or in the afternoon, I cannot see any useful logs related to PPP and connection because these VOIP messages fill up the log and push/purge any PPP logs, so I end up having 28 pages of completely useless VOIP logs. 

 

You are right about my connection currently being stable because I removed the powerline adapters and connected the router directly to the NBN box. I also understand that TPG is not responsible for supporting such setups. However, I'm unable to troubleshoot this properly on my own due to these nonsense VOIP logs. I'll have to setup a Syslog server or something.

 

Could someone else please confirm if they have such logs on NBN HFC + Archer VR1600v2?

 

Much appreciated.

Thanks

Highlighted
Moderator

We appreciate the details of your concern,@evolver, 

 

 

We are not able to disable VOIP logs however you may setup a syslog server and setup remote logging if you want to have the historical information of the PPP Connection. 

 

 

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Level 3

I have those VOIP logs every minute and the NBN connection drops 2-5 times per day. Also wondering if the VOIP events and the drop-outs are connected. TPD support wasn't able to help yet with the drop outs. 

 

ID Time Type Level Log Content

12020-04-08 17:03:00VOIPInformationcan not find any account forthe incoming call
22020-04-08 17:03:00VOIPDebugGet an incoming call!
32020-04-08 17:02:40VOIPInformationcan not find any account forthe incoming call
42020-04-08 17:02:40VOIPDebugGet an incoming call!
52020-04-08 17:02:07VOIPInformationcan not find any account forthe incoming call
62020-04-08 17:02:07VOIPDebugGet an incoming call!
72020-04-08 17:01:47VOIPInformationcan not find any account forthe incoming call
82020-04-08 17:01:47VOIPDebugGet an incoming call!