Hi @SCA44 , please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account and help with your concern.   To send a PM, please refer to this link: How do I private message (PM) in the community  ... View more

Hi @lidiavel ,   For new services, we recommend customers to check if their service has been installed and activated.   We have created this community article, which contains a video on How to track your TPG service installation   We also send an email notification once the service is activated.   If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help   For us to further assist you, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.   To send a PM, please refer to this link: How do I private message (PM) in the community ... View more

Hi @BolgerFamily ,   There are different types of dropouts that you may experience:   1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.   2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.   3. Dropouts caused by ongoing outage in your area.    In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:   • Troubleshooting a Slow Internet Connection • Easy Steps to Improve Wi-Fi Connection In Your Home • Wireless Channel on your modem - what is it and why should I change it   For us to further assist you, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.   To send a PM, please refer to this link: How do I private message (PM) in the community ... View more

Hi @BS23 , please be advised that your modem has the latest firmware. Let us know should you need further assistance. Cheers! ... View more

Hi @rguntoro , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with your concern.    To send a PM, please refer to this link: How do I private message (PM) in the community  ... View more

Hi @garoser, your concern has been escalated to our Complaints Resolution Team and a Complaints Resolution Case Manager will be in touch through phone call and Email to further discuss the matter.   We sincerely apologise for the inconvenience this issue has caused you. ... View more

Hi @herofrancisguo8 ,we've created some articles that will help you troubleshoot the Slow speed issue.   If you are using a WIFI connection, then you may check these links to improve your home network.   Easy Steps to Improve Wi-Fi Connection In Your Home Wireless Channel on your modem - what is it and why should I change it? If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.   To send a PM, please refer to this link: How do I private message (PM) in the community ... View more

Hi @xzr , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with your concern. To send a PM, please refer to this link: How do I private message (PM) in the community ... View more

Hi @magentamills,   For new services, we recommend customers to check if their service has been installed and activated.   We have created this community article, which contains a video on How to track your TPG service installation   We also send an email notification once the service is activated.   If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help   For us to further assist you, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.   To send a PM, please refer to this link: How do I private message (PM) in the community ... View more

Hi @mgriffiths80 , you must leave the NBN Connection Box as it is linked to your old premises. If there's a need for us to send a new one or a technician to install it at your new place, you will be advised.   For us to look into this further, please PM us your TPG customer ID, username and complete address so we can pull up the account.   To send a PM, please refer to this link: How do I private message (PM) in the community  ... View more

Hi @Deniztokdogan ,   For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.   Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage    If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link:    Wi-Fi troubleshooting steps - No Internet/Connection    If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further check if the modem is really faulty.   To send a PM, please refer to this link: How do I private message (PM) in the community ... View more

Hi @cforsyth, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with your concern.   To send a PM, please refer to this link: How do I private message (PM) in the community ... View more

Hi @tonylemish,   For new services, we recommend customers to check if their service has been installed and activated.   We have created this community article, which contains a video on How to track your TPG service installation   We also send an email notification once the service is activated.   If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help   For us to look into this further, please send us a private message with your customer ID, username and complete address so we can pull up the account.   To send a PM, please refer to this link: How do I private message (PM) in the community ... View more

Hi @5837402 , we have located an account using your community details, but we'd like to make sure that we got the right one.   Please send us a private message with your TPG customer ID, username and complete address so we can verify the account and help with your concern.   To send a PM, please refer to this link: How do I private message (PM) in the community  ... View more

Hi @Qantarus, we have checked the status of your connection and it shows stable for more than 23 hours now. If you are still having issues, please let us know so we can check further. Thank you. ... View more

Hi @Puhirakik , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.   Please also tell us more about your concern.   To send a PM, please refer to this link: How do I private message (PM) in the community  ... View more

Hi @aaronjay , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with your concern.   To send a PM, please refer to this link: How do I private message (PM) in the community  ... View more

Hi @Athenatse,   For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.   Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage    If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link:    Wi-Fi troubleshooting steps - No Internet/Connection    If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further check if the modem is really faulty.   To send a PM, please refer to this link: How do I private message (PM) in the community ... View more

Hi @dellorso, we've created some articles that will help you troubleshoot the Slow speed issue.   If you are using a WIFI connection, then you may check these links to improve your home network.   Easy Steps to Improve Wi-Fi Connection In Your Home Wireless Channel on your modem - what is it and why should I change it? If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.   To send a PM, please refer to this link: How do I private message (PM) in the community  ... View more

Hi @Simmysim85 ,   For new services, we recommend customers to check if their service has been installed and activated.   We have created this community article, which contains a video on How to track your TPG service installation   We also send an email notification once the service is activated.   If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help   For us to further assist you, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.   To send a PM, please refer to this link: How do I private message (PM) in the community ... View more

Hi @karragarra32 ,please send us a private message with your TPG customer ID, Mobile Service Number (MSN) and complete address so we can take a look at your account.   To send a PM, please refer to this link: How do I private message (PM) in the community    If your concern is about TPG Mobile Singapore service, you may send them an email to Singapore Mobile Team at support@tpgmobile.com.sg or visit their Facebook Page at https://www.facebook.com/tpgmobilesg/ ... View more

Hi @Letygenn ,   For new services, we recommend customers to check if their service has been installed and activated.   We have created this community article, which contains a video on How to track your TPG service installation   We also send an email notification once the service is activated.   If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help   For us to make a follow up on your concern, please send us a private message with your customer ID, username and complete address so we can pull up the account.   To send a PM, please refer to this link: How do I private message (PM) in the community ... View more

Hi @Letygenn ,   For new services, we recommend customers to check if their service has been installed and activated.   We have created this community article, which contains a video on How to track your TPG service installation   We also send an email notification once the service is activated.   If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help   For us to make a follow up on your concern, please send us a private message with your customer ID, username and complete address so we can pull up the account.   To send a PM, please refer to this link: How do I private message (PM) in the community ... View more

Hi @emguilherme, we have already rescheduled the appointment from Monday, 07 June 2021, 8:00 AM - 12:00 PM to Saturday, 29 May 2021, 1:00 PM - 5:00 PM.      ... View more

Hi @rub92me, the ban has been removed. Please make sure to disable the VPN before sending email s you won't be block again. Thank you. ... View more

Glad to know that. Let us know should you encounter any issues with the service. ... View more

Thanks for sending the details via PM. We'll check this with our Mobile Team and revert to you once an update is received. ... View more

Hi @emguilherme, we have been sending you a message regarding the technician appointment. Please provide us your preferred schedule based on the available appointments below:   Saturday29 May 20218:00 AM - 12:00 PM Monday31 May 20211:00 PM - 5:00 PM Friday04 June 20218:00 AM - 12:00 PM Friday04 June 20211:00 PM - 5:00 PM Saturday05 June 20218:00 AM - 12:00 PM Saturday05 June 20211:00 PM - 5:00 PM Sunday06 June 20218:00 AM - 12:00 PM Sunday06 June 20211:00 PM - 5:00 PM Your current appointment for NBN installation is scheduled for Monday, 07 June 2021, 8:00 AM - 12:00 PM.  ... View more

Hi @Dhiraj, we have located an account using the details you have provided, but we'd like to make sure that we got the right one. Please send us a private message with your TPG customer iD, username and complete address so we can verify the details.    To send a PM, please refer to this link: How do I private message (PM) in the community ... View more

Hi @thithotruong, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with your concern.   To send a PM, please refer to this link: How do I private message (PM) in the community ... View more