Hi @ivisualeyes    Welcome to TPG Community!   We were able to locate your account using your community details and understand that the account was installed and activated on the 16th of July.   The home phone number was ported from your previous provider to us, which the process may take 1 to 5 working days upon activation. The incoming call will not work while the phone number is being ported.   The porting should be finished by Friday or Monday and the incoming calls should start working.   In the meantime, if you have any further enquiries or require general information on the matter, contact us here and we'll be sure to get this coordinated for you.   Regards, BasilDV ... View more