Hi, I've recently moved home and requested by phone for a relocation. The operator on the phone told me that this should be fine, but a couple hours later I received another call explaining how I was not able to be connected with an unknown ETA due to a lack of connection/port availability. Could you please explain to me what is the issue? Is it a lack of port in my building, because I was expecting a simple relocation thus disconnecting my port from my previous home ~300m away and connecting my new home.
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