We understand the wait times are less than ideal, @Stella.
Due to a provisioning issue, there has been a delay in activating your service on the NBN service management end. The NBN co. is rushing to roll out installations and some of our statistics reveal that they are finding it difficult to stay on top of the demand.
Your case manager has been in contact with the NBN Co to prioritize the installation of your service. We will update you with the progress. We apologize for the inconvenience and our service delivery team will be in touch with you as soon as possible.
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