Sorry to know that you're considering of cancelling your service with us due to this technical issue.
We definitely want to get this resolved for you and want to help turn your experience around.
I've completed a remote line test and this shows no physical issue on the line.
I appreciate all the checks you've done to isolate this issue. I've now escalated your case to our Engineering team for further assessment. They'll be contacting you further via SMS or phone call within the day on the number that we have on file.
Should you have a preferred contact time and number, please let us know via Private message and we'll forward this to the team.
For your reference, please see How do I private message (PM) in the community
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Welcome to TPG Community!
I checked your account and seen that your modem is receiving a Downstream of 14349 Kbps and Upstream of 1020 Kbps (you'll see it in your modem interface) which is passing based on your cable distance from the exchange which is around 1.1 Km.
As you said that there are some days that the connection is working better. There's a possibility that we are experiencing some data bandwidth sharing issues.
You can try this Troubleshooting a Slow internet connection link to help us find out if there's a device which causes the data traffic on your network which affects the internet speed.
If you are using Wi-Fi connection, please check this Wi-Fi Troubleshooting link to help us improve your wireless network connection.
I have made some adjustment to the line which refreshes your connection as well.
Please keep us posted if the slow speed is still evident.
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