TPG Community

Riezl · ‎29-01-2020

Hi @18mindah, We have experienced an unplanned outage affecting all of our customers. Affected customers has experienced difficulty accessing internet, TPG My Account and using home phone services. Our Network Engineers have immediately engaged and resolved the issue. Customers should see services progressively restored as the restoration continues. In the meantime, you may check this community article for updates: https://community.tpg.com.au/t5/Broadband-Internet/UPDATE-Outage-Notification-NBN-ADSL-TPG-FTTB-Internet-and-Home/m-p/43859. We appreciate your patience and our sincerest apologies for the inconvenience.

Rica_R · ‎26-11-2019

Hi @garangdhav, We're sorry to hear that you are having connection issues, we'd like to help in resolving this issue. We've also replied to your other Community message; https://community.tpg.com.au/t5/TPG-Community-Feedback/Line-down/m-p/40967#M870 You may send us a PM with your TPG account details like username or Customer ID number. We look forward to working this with you. Thank you.

Riezl · ‎17-10-2019

Hi @amzounslide95, we're sorry to know that your service has been interrupted and we apologise for the inconvenience this is causing you. Please PM us your TPG customer ID, username and complete address so we can pull up the account. To send a PM, please refer to this link: How do I private message (PM) in the community

BasilDV · ‎22-09-2019

Thank you for your feedback, @jazzah. We welcome all feedback as hearing from our customers is the best way we can improve our business. Should you require further assistance, please let us know. BasilDV

Jaguar · ‎21-09-2019

All seems ok now - but for how long?

Shane · ‎21-09-2019

Hi @18mindah, PM me your account details also I have responded to your initial post located here. https://community.tpg.com.au/t5/TPG-Community-Feedback/Email/m-p/38082#M795 To avoid redundancy confusion, I will provide you the update on the thread you created. Cheers!

Joseph_D · ‎04-09-2019

@captainphil Thank you for raising your concerns. We are looking into the details of your post so we can improve our service. One of our representative will respond to https://community.tpg.com.au/t5/Broadband-Internet/Is-anybody-still-having-issues-SENDING-email/m-p/37290 @tippo16 I don't see an e-mail issue on your particular TPG server yesterday or today To test if the issue is with the e-mail client or TPG, I normally send & receive e-mails through Webmail or TPG Post Office https://www.tpg.com.au/home/postoffice E-mail client settings can be found on https://community.tpg.com.au/t5/Broadband-Internet/Setting-up-email-on-your-Windows-10-and-Mac-Mail-10/m-p/8420#M4241 I'll have a senior tech contact you directly to provide further assistance. @Vicpro , @PaulLeonard , @Dante , @pelli69 Our team will contact you directly to discuss the concerns you have raised on this thread. Dear All, We'll be closing this thread off as e-mail outage is now fixed. Send our team a Private Message or create new threads if you would require further assistance. Cheers, Joseph D

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About 18mindah

Re: No connection and not answering phone

Re: Email

Re: TPG email outage again or just me?

Re: No nbn internet connnection

Re: What is latest on email problem?

Re: Post Office - Database Connection Error - AGAIN

Re: [Update] TPG Email Outage