I change my plan to day from ADSL to NBN quickely I receive an SMS to confirm installation time.  I reply "No" to reject the time and in the SMS TPG mention will call me.   However I check my e-mail this evening, your company confirm my time which was sent 8 mins after my SMS reply.   I called to TPG technical support around 6.45pm, they said they can arrange it and forward me to the relate area but I got tansferred to the team which is closed at 6.pm and got disconncted.  Then I call again another technical support said I need to call back tomorrow.   I do not understand the purpose of the SMS.  Even I rejected the arrangement, TPG still treat it as accepted.  TPG support is hopeless and I would like to cancel service from them.       ... View more