I change my plan to day from ADSL to NBN quickely I receive an SMS to confirm installation time. I reply "No" to reject the time and in the SMS TPG mention will call me. However I check my e-mail this evening, your company confirm my time which was sent 8 mins after my SMS reply. I called to TPG technical support around 6.45pm, they said they can arrange it and forward me to the relate area but I got tansferred to the team which is closed at 6.pm and got disconncted. Then I call again another technical support said I need to call back tomorrow. I do not understand the purpose of the SMS. Even I rejected the arrangement, TPG still treat it as accepted. TPG support is hopeless and I would like to cancel service from them.
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