We regret to read that you've decided to terminate the service with us, @junlei84    We'd like to check the status of your request. Please send us a private message with your account details.   BasilDV ... View more

Hi @junlei84 ,   Let us help check what causing dropouts with the connection and rectify this ASAP. Could you send us your details via PM to proceed with the initial investigation?   How to send a PM?    Regards,   result of tracert to 8.8.8.8 on my pc   1 * 2 ms 1 ms ARCHER_VR1600V [10.1.1.1] 2 7 ms 8 ms 7 ms 10.20.25.233 3 29 ms 55 ms 37 ms 203-221-3-17.tpgi.com.au [203.221.3.17] 4 23 ms 32 ms 31 ms 72.14.197.162 5 52 ms 9 ms 15 ms 72.14.235.55 6 7 ms 7 ms 6 ms 142.251.64.179 7 45 ms * 8 ms dns.google [8.8.8.8]   t ping to my router 10.1.1.1 has no drop at all, t ping to 10.20.25.233 has many drops , which is my router's wan default gateway.   i 'am wondering what is the 10.20.25.233 device, is this my NBN box , or it is TPG's FTTC street equipment ?   Thanks guys ... View more

  Due to TPGs toxic internal culture of bullying their neurodiverse engineers into lying to customers (that they were clearly incredibly uncomfortable and traumatised by) to support the company line that a simple technical function was "impossible" _rather_ than supply the actual support that they wanted to and knew the answers to. (You can hear someone cringing over the phone line when they know your logic is unassailable but they aren't allowed to even answer the question directly and have to just repeat a lie they've been given over and over. They were almost crying with me at the end of the call because we both knew what was happening and they desperately wanted to do the morally right thing rather than support the immoral lies that went against their neurotype and every technical bone in their body.)   TPG is guilty of discrimination against autistic people, both customers and staff, by lying to customers and by forcing staff to lie, even though it would be cheaper and _not_ illegal to just tell the truth that things _were_ possible but they categorically refused to do things they did even 2 years ago. Why even bother with the lies?   The Executive and Marketing teams must be pathological liars to deliberately harm their own staff and break the law rather than just tell the truth to a disabled person who has 30 years experience in the industry and used to work for TPG, so knew exactly what was happening the entire time.   I was forced to break my association with such an immoral and evil company.   I will happily support any internal staff that want external backup and witnesses for their own Workcover claims against this systemic discrimination and damage.     Evan Gibson. evan.gibson23@gmail.com                 ... View more

Hi @junlei84,   I believe a tech visit has already been confirmed on 25 March 2022 between 8am-12nn. Please ensure that you or someone of legal age is present during the visit.    You may continue replying to the SMS from our Engineering team for any assistance required.    Thanks! Ahra_G ... View more

hi David,   this issue is more servere and frequent  at night time, every 5 mins it will drop.   ping test is fine when interent is up:   C:\Users\nikki>ping 8.8.8.8 -t Pinging 8.8.8.8 with 32 bytes of data: Reply from 8.8.8.8: bytes=32 time=8ms TTL=55 Reply from 8.8.8.8: bytes=32 time=8ms TTL=55 Reply from 8.8.8.8: bytes=32 time=8ms TTL=55 Reply from 8.8.8.8: bytes=32 time=34ms TTL=55 Reply from 8.8.8.8: bytes=32 time=8ms TTL=55 Reply from 8.8.8.8: bytes=32 time=8ms TTL=55 Reply from 8.8.8.8: bytes=32 time=8ms TTL=55 Reply from 8.8.8.8: bytes=32 time=20ms TTL=55 Reply from 8.8.8.8: bytes=32 time=96ms TTL=55 Reply from 8.8.8.8: bytes=32 time=82ms TTL=55 Reply from 8.8.8.8: bytes=32 time=6ms TTL=55 Reply from 8.8.8.8: bytes=32 time=10ms TTL=55 Reply from 8.8.8.8: bytes=32 time=8ms TTL=55 Reply from 8.8.8.8: bytes=32 time=54ms TTL=55 Reply from 8.8.8.8: bytes=32 time=62ms TTL=55 Reply from 8.8.8.8: bytes=32 time=8ms TTL=55 Reply from 8.8.8.8: bytes=32 time=13ms TTL=55 Reply from 8.8.8.8: bytes=32 time=8ms TTL=55 Reply from 8.8.8.8: bytes=32 time=8ms TTL=55 Reply from 8.8.8.8: bytes=32 time=8ms TTL=55 Reply from 8.8.8.8: bytes=32 time=6ms TTL=55 Reply from 8.8.8.8: bytes=32 time=7ms TTL=55 Reply from 8.8.8.8: bytes=32 time=7ms TTL=55 Reply from 8.8.8.8: bytes=32 time=8ms TTL=55 Reply from 8.8.8.8: bytes=32 time=8ms TTL=55 Reply from 8.8.8.8: bytes=32 time=8ms TTL=55 Reply from 8.8.8.8: bytes=32 time=8ms TTL=55 Reply from 8.8.8.8: bytes=32 time=8ms TTL=55 Reply from 8.8.8.8: bytes=32 time=8ms TTL=55 Reply from 8.8.8.8: bytes=32 time=9ms TTL=55 Reply from 8.8.8.8: bytes=32 time=8ms TTL=55 Reply from 8.8.8.8: bytes=32 time=8ms TTL=55 Reply from 8.8.8.8: bytes=32 time=8ms TTL=55 Reply from 8.8.8.8: bytes=32 time=8ms TTL=55 Reply from 8.8.8.8: bytes=32 time=8ms TTL=55 Reply from 8.8.8.8: bytes=32 time=7ms TTL=55   ID Time Type Level Log Content 1 2020-05-12 21:57:54 PPP Error ppp3 2 2020-05-12 21:57:51 PPP Warning ppp3 LCP down 3 2020-05-12 21:57:51 PPP Error ppp3 LCP down 4 2020-05-12 21:52:52 PPP Error ppp3 5 2020-05-12 21:52:52 PPP Warning ppp3 LCP down 6 2020-05-12 21:52:52 PPP Error ppp3 LCP down 7 2020-05-12 21:52:52 PPP Error ppp3 Peer not responding 8 2016-01-01 10:05:57 PPP Error ppp3 ... View more

Hi @junlei84,   Welcome to the community!   We're able to locate your account using your community details and we've seen that the issue with the service has been fixed. The service is connected for 14h 48m.   Let us know should you require further assistance.   Cheers! ... View more