Hi @Amanda26,   Our Engineers have acknowledged my request and the previous case is being assessed.   Further updates will be given as soon as it becomes available.   Regards, BasilDV ... View more

Hi @Amanda26 ,   Welcome to TPG Community!   We may update the surname on the account by providing a proof of documentation (e.g. Driver's License, Passport, Change of Name Certificate).   Please send the required document at adsl_admin@tpg.com.au.   Best regards, Angeli_L ... View more